What You'll Learn
- All available methods to contact DeepCura support
- How to book a meeting with the team
- Where to find video tutorials
- How to navigate the Zendesk Help Center
Contact Methods
DeepCura offers multiple ways to get help when you need it:
Zendesk Help Center
You are here! The DeepCura Help Center is your first stop for self-service support. It includes:
- This lesson-based curriculum covering every feature
- Step-by-step tutorials for common workflows
- Product updates and release notes
- Troubleshooting guides
Email Support
For issues that are not covered in the Help Center, email the DeepCura support team at contact@deepcura.ai. The team typically responds within one business day. When emailing, include:
- Your account email address
- A clear description of the issue or question
- Screenshots if applicable
- The browser and device you are using
Live Chat
If available, use the live chat widget on the DeepCura website or within the Help Center for real-time assistance during business hours.
Booking a Meeting
For complex issues, onboarding assistance, or enterprise inquiries, you can book a meeting directly with the DeepCura team. Visit the DeepCura website and look for the "Book a Demo" or "Schedule a Meeting" option. Meetings can be booked for:
- Onboarding assistance — Walk through the initial setup with a team member.
- EHR integration help — Get guided assistance connecting your EHR system.
- Enterprise setup — Discuss team deployment, custom domains, and volume pricing.
- Feature walkthroughs — Learn how to use specific features effectively.
YouTube Tutorials
The DeepCura YouTube channel features video tutorials covering key features and workflows. Video tutorials are especially helpful for:
- Visual learners who prefer watching over reading
- Team training — share specific videos with new team members
- Complex workflows that benefit from step-by-step demonstration
Visit the DeepCura YouTube Channel to browse available tutorials.
Community Resources
- Provider Network Community Feed — Connect with other DeepCura providers, share tips, and learn from peers.
- Template Marketplace — Browse and import templates shared by other providers.
Reporting Bugs
If you encounter a bug or unexpected behavior:
- Check the Product Updates article to see if the issue has already been addressed.
- Try the troubleshooting steps in Lesson 7.1.
- If the issue persists, contact support with detailed reproduction steps.
Response Times
| Channel | Typical Response Time |
|---|---|
| Help Center (self-service) | Immediate |
| Email support | Within 1 business day |
| Live chat | Minutes (during business hours) |
| Scheduled meeting | Within 2 business days |
A Note About Our Support Team
We understand that automated bots can be frustrating, especially when you're seeking direct, meaningful support. That's why all DeepCura support goes directly to real people — including physicians who are also experts in prompt engineering and clinical workflows.
Our team works across different time zones throughout the day. While we may not always be immediately available, we will get back to you as soon as possible.
Direct Contact Options
- Email Support: Contact us directly at contact@deepcura.ai
- Submit a Request: Submit a support ticket here and we will get back to you as soon as possible.
- Collaboration & Demos: Interested in collaborating or scheduling a personalized demo? Book a meeting with our team to discuss further.
Congratulations!
You have completed the entire DeepCura Help Center curriculum. You now have a comprehensive understanding of every feature, workflow, and configuration option available in the platform. Bookmark this Help Center for future reference, and remember — the support team is always here to help.
You've Completed the Course!
Congratulations — you have completed the entire DeepCura Learning Center curriculum. You now have the knowledge to use every feature of the platform. If you need a refresher on any topic, use the module navigation above to jump back to any lesson.