AI Receptionist — Complete Guide

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Pricing & Credits

  • 1 credit per setup session — covers up to 15 minutes of voice-guided configuration.
  • 1 credit per inbound call received at your provisioned number.
  • 1 credit per outbound call placed.
  • No per-minute billing — flat rate per session or call.
  • 15-minute auto-timeout prevents runaway sessions.
  • If credits run out, callers hear a polite unavailability message.

How It Works

  • Voice-guided setup — speak with the AI to configure your receptionist. No forms needed.
  • The AI automatically fetches your practice website to pre-populate your knowledge base.
  • Real-time voice conversation with speech recognition, AI reasoning, and natural text-to-speech.
  • Supports real inbound and outbound phone calls at your provisioned number.

Features

Knowledge Base

Add, edit, and remove practice information — hours, providers, services, FAQ, policies, insurance, and contacts.

Call Templates

Create inbound reception scripts with customizable voice and timezone. 12 categories available:

  • Reception
  • Scheduling
  • Triage
  • FAQ
  • Prescription Refill
  • Referral
  • Insurance Verification
  • Medical Records
  • After Hours
  • New Patient
  • Routing
  • Custom

Website Import

Auto-fetch your practice website to seed the knowledge base with existing information.

Call Flow Builder

Visual routing graph showing how calls flow from entry points through decisions to destinations.

Natural Voice

A natural-sounding AI voice handles calls on your behalf.

Phone Provisioning

Get a dedicated phone number by area code. Requires an active subscription.

Test Calls

Place real test calls to hear your AI receptionist in action before going live.

Post-Call AI Summaries

Automatic summaries are generated after every call.

Call Recording & Transcripts

Full recording and searchable transcript storage for every call.

Analytics Dashboard

Track call metrics and performance over time.

Zendesk Integration

  1. Go to Settings → Zendesk Integration.
  2. Enter your subdomain, admin email, and API token.
  3. Once connected, the AI receptionist searches your Zendesk articles in real-time during live calls.
  4. Callers get accurate, up-to-date answers pulled directly from your existing knowledge base.
  5. This expands your receptionist's knowledge beyond what's configured in the app.

Safety & Compliance

  • Healthcare-only use cases enforced.
  • The AI refuses to create deceptive, misleading, or non-healthcare templates.

Exploring your options? Read our independent guide to the best AI medical receptionists to see how DeepCura's AI receptionist compares.

Action Links — Integrate with Any Web Tool

The AI receptionist can text links to callers during a live call — intake forms, patient portals, telehealth sessions, pre-visit questionnaires, Google review pages, or any web-based tool. If it has a URL, the receptionist can integrate with it.

How It Works

  1. Add a link to any knowledge base entry — during setup, add an actionUrl (HTTPS link) and actionUrlLabel (display name) to any KB entry's metadata.
  2. The AI receptionist sees the link — it appears as a [Sendable Link] annotation in the receptionist's knowledge base.
  3. Mid-call, the receptionist offers it — when the conversation naturally relates to the entry (e.g., caller asks about scheduling, intake, or your portal), the AI offers: "I can text you that link right now."
  4. Caller confirms, link is sent via SMS — the patient receives a text with the link immediately.

Examples

  • Intake forms — "I can text you our new patient form so you can fill it out before your visit."
  • Patient portal — "Would you like me to send you a link to access your lab results?"
  • Telehealth — "I'll text you the link to join your video visit."
  • Google reviews — "We'd love your feedback — can I text you a link to leave a review?"
  • Custom forms — Any HTTPS URL your practice uses.

Security

  • Only HTTPS links are allowed.
  • Links are pre-approved by the practice owner in the knowledge base — the AI cannot send arbitrary URLs.
  • The caller's phone number is taken from Twilio (server-side), never from the AI's output.
  • Per-call rate limit prevents SMS abuse (max 5 link texts per call).
  • Every link sent is logged in the call's function log for audit.

Setup

During your setup session, mention any links you want the receptionist to share. The setup consultant will add them to your knowledge base automatically. You can also add them later by updating a knowledge base entry's metadata with actionUrl and actionUrlLabel.

Tip: For scheduling, we recommend using DeepCura's native scheduling system instead of linking to external tools — the AI can check availability and book appointments autonomously during the call. Use action links for everything else (portals, forms, reviews, telehealth, etc.).