FAQ

• Yes, we offer a free trial for new users to experience the accuracy and efficiency of our AI transcription service. You can sign up for the free trial on our website by clicking here.

• The free trial provides access to all core features of DeepCura’s transcription service, limited to 20 interactions with the AI. It also includes a free demo session with our team.

• DeepCura offers flexible pricing plans tailored to the needs of individuals and organizations. For more details, visit our Pricing Page.

• Our platform uses advanced AI models specifically trained on medical terminology, ensuring accurate and precise transcriptions.

• Most transcriptions are completed within 2 minutes, depending on the length of the audio and the complexity of your template.

• Yes, DeepCura allows full customization of your notes to match your natural style, helping you save time and improve efficiency while working within your existing workflow.

• Yes, our transcription limit is 90 minutes per audio file.

• DeepCura is a cloud-based platform, so there’s no need to download or install anything. All your patient recordings are not stored, ensuring privacy and security.

• Yes, DeepCura is compatible with both desktop and mobile devices. We also offer iOS and Android apps, providing flexibility for on-the-go transcription needs. Download our iOS app here.

• DeepCura uses end-to-end encryption and adheres to strict HIPAA compliance and GDPR standards to protect sensitive healthcare data.

• Yes, DeepCura integrates with certain EHR (Electronic Health Record) systems, and we are continuously expanding the list of supported EHRs.

• Yes, DeepCura provides API access for organizations that wish to incorporate transcription capabilities directly into their workflows.

• Yes, administrators can assign roles and set permissions for team members to ensure secure access to files and features.

• Our customer support team is available to assist with any questions or issues. You can reach us here.

• Use the in-app support feature or contact us to report any technical issues.

• Yes, we’d be happy to schedule a live demo to show you how DeepCura works. Go here to request a demo.

• Yes, please contact us for invoice and payment receipt requests.

• Yes, DeepCura has OCR technology that extracts information from large PDFs and can summarize it based on your request.

• Yes, we offer customized pricing for organizations with high transcription volumes. Contact us for more details.

• You will be able to download and export all transcriptions before your account is deactivated. DeepCura does not retain your data after the cancellation period.